Store Policy
TERMS & CONDITIONS
Please read the following terms and conditions carefully as use of and/or buying from the www.thehappydogshop.co.uk site (Site) means that you will be bound by them. In certain instances these terms incorporate statements to be found in the Security & Privacy, Payment, Returns & Refunds and Delivery sections of our site.
Waiver
Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date. The information may, however, become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site.
Definitions
For the purposes of these Terms and Conditions the following definitions apply.
Contract. The contract for sale by us and purchase of Goods by you.
Goods. The range of pet products which are available for purchase from this site in accordance with the terms.
Site. Our world wide web address www.thehappydogshop.co.uk
We are The Happy Dog Shop (company registration no ), 8 Hilltop Rise, Worlingham, Suffolk, NR34 7BU
Use of this Site
The content of this Site is owned by or licensed to The Happy Dog Shop. You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this Site without the permission of The Happy Dog Shop. You may view or print individual pages only for your own personal use.
The Happy Dog Shop may suspend, alter, restrict or terminate at any time access to or use of this Site.
Limitation of liability
This Site should only be used for information purposes. The Happy Dog Shop shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site except as stated in the terms and conditions of sale (where applicable) and to the extent that such liability cannot be excluded by law. The Happy Dog Shop is not responsible for the Site's accuracy or its fitness for a particular purpose or the reliability of the access to this Site.
The Happy Dog Shop is not liable for any damages or losses resulting from your use of or inability to use this Site. The Happy Dog Shop does not guarantee that this Site will operate free of error or that it is free from computer viruses or any other contaminating computer program.
We will not be liable to you or in breach of the Contract for delay or failure to perform due to any causes beyond the reasonable control of The Happy Dog Shop or its suppliers, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, and legislation.
Content and advertisements
This Site also contains links to other sites which are not under the control of and are not maintained by The Happy Dog Shop. These links are provided for your convenience only and The Happy Dog Shop is not responsible for the content or availability of those sites.
Data protection and privacy
Any details which you provide to us from which we can identify you are held and processed in accordance with our Privacy Policy.
Pricing
All prices quoted are in British pounds (£) and Exclude Tax (VAT). If the price goes up or down in between you placing and receiving your order, we will honour the original price.
Ordering and stock availability
We aim to display only items that are in stock and which can be dispatched to you quickly. From time to time we may sell out of some lines, in which case we will aim to advise you within the 10-14 day delivery period. If this does occur, you will be given the opportunity to order an alternative or receive a full refund for the full price you paid.
Your order confirmation email is only an acknowledgement of your order and not an acceptance amounting to a contract. The contract commences upon despatch of the goods.
The Happy Dog Shop makes no representation as to the goods, items, products or services referred to in, or sold from, this Site as being available or suitable for use.
Cancellation
If you change your mind about anything you order, you can cancel that order free of charge so long as you do so within 14 working days of receipt of goods. You do not have to provide any reason for cancellation. Goods may be on their way to you. We will cancel any such order without charging you, with the exception that we reserve the right to make a charge for the return of the goods when necessary. In the event of cancellation we guarantee to refund your money within 30 days.
Warranties
We aim to deliver goods of the highest quality. Where the Goods are products we warrant that they will meet their specification.
Changes to the terms
The Happy Dog Shop reserves the right to remove, modify or change, without notice, any information on this Site from time to time. The Happy Dog Shop may change these terms at any time by posting notice of the changes on the Site. If you use the Site after The Happy Dog Shop has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the Site.
General
E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address.
To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
The headings in these terms are for convenience only and do not affect their interpretation.
These terms supersede any representation made by us or any of our employees or agents.
Statutory rights
The consumer's contract with The Happy Dog Shop does not effect the consumer's statutory rights.
Governing law and jurisdiction
These terms and your use of this Site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.
PRIVACY & SAFETY
Information we collect, and why we collect
We collect information from you in several different ways on this Website, including without limitation: Personal details - your name, email address, postal address, contact number. Financial information - billing address. Other information related to your request for our products or services. Our purpose in collecting information from you is to provide an efficient, meaningful and customised experience.
We use your personal information to process and fulfil your orders or requests. Notify you of the status of your order and delivery. Inform you on the latest update of our products and services. Improve our services or marketing activities.
How we use and disclose your information
Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, your personal information may be used by us for the following reasons: Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website.
Communication with you
We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.
External Use:
We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that we sometimes use others to perform specific functions on our behalf. For example, we partner with third parties such as Royal Mail and other parcel delivery companies to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. We provide the third party personally identifiable information such as your name, shipping address, email, and phone number. For payment, we partner with wix.com to process orders, therefore you will have to provide them with your financial information. We are also in compliance with the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure that all credit card information we process, store or transmit is maintained in a secure environment. We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.
Your rights to access, correct and delete
We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at happydogshopuk@gmail.com
Our Website
Our Website uses cookies for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on your preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis. Most web browsers automatically accept cookies, however, you may delete, or disable cookies using settings in your browser. Please note that our website uses cookies to keep you logged in, so disabling cookies may impair your experience of the service.
Legal basis for processing
Consent - By disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by The Happy Dog Shop in the manner set out in this Privacy Policy. Legitimate interests - if processing is necessary for your interests, for example, informing you of a delay in your delivery, this is done using legitimate interests as a legal basis.
Retention of your personal information
Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and The Happy Dog Shop. Or as required or authorised by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified.
Data security
The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.
Opt out
Upon your request, we will (a) stop sending emails to your email address; and/or (b) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to happydogshopuk@gmail.com.
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Access by children
This website is not directed toward children under 13 years of age and The Happy Dog Shop does not knowingly collect or use information from children under 13 without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavour to investigate and delete such information from our systems.
Third-party websites
This Website may link to other websites that are not maintained by or related to The Happy Dog Shop. We are not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.
Updates to this policy
The effective date of this Privacy Policy is 1st May 2023. We reserve the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon posting to this Website. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. By accessing or using this Website after such changes are posted you agree and consent to all such changes.
Contact us
If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at happydogshopuk@gmail.com
PAYMENT METHODS
- Credit / Debit Cards